Cancellation Policy

Last updated: 25 September 2026

At Britianly, we understand that sometimes you may need to change your mind about an order. This policy explains when you can request an order cancellation.

1. Cancelling an Order

You may request to cancel your order before it has been dispatched.

To request a cancellation, please contact us as soon as possible at:

Email: support@britianly.com

Please include your order number and clearly state that you would like to cancel the order.

We will do our best to process your cancellation request before the order is dispatched.

2. Orders Already Dispatched

Once an order has been dispatched, we may no longer be able to cancel it.

If your order has already been dispatched, you may instead return the item in accordance with our Returns & Refunds Policy.

Please note that refusing delivery does not automatically cancel an order or guarantee a refund. If you no longer want an order that has already been dispatched, please contact us so we can advise you on the appropriate next steps.

3. Cancellation Confirmation

A cancellation is only considered confirmed once we have confirmed it by email.

If your cancellation is successfully processed before dispatch, we will arrange a refund to your original payment method.

4. Refunds for Cancelled Orders

Where an order is successfully cancelled, the applicable refund will be processed to the original payment method used for the purchase.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

5. Contact Us

For cancellation requests, please contact:

Britianly
Operated by E Genics Ltd
Company No. 14244931
Email: support@britianly.com
Website: britianly.com

Please include your order number when contacting us about a cancellation.