Shipping Policy

Last updated: 25 September 2026

At Britianly, we aim to make your order delivery simple and straightforward. This Shipping Policy explains how we process and deliver orders placed through britianly.com.

1. Where We Deliver

Britianly currently ships within the United Kingdom only.

We deliver to addresses throughout the UK.

We do not currently offer international shipping.

2. Processing Time

Orders are normally processed and prepared for dispatch within 1–3 days after the order is placed.

Processing time may occasionally take longer during busy periods, holidays or circumstances outside our reasonable control.

3. Delivery Time

Once your order has been dispatched, delivery normally takes approximately 5–8 days.

The delivery timeframe is an estimate and is not a guaranteed delivery date. Delays can occasionally occur due to courier issues, severe weather, public holidays or other circumstances outside our control.

4. Free UK Delivery

We currently offer free shipping on all orders within the UK.

There are no additional standard delivery charges at checkout.

5. Delivery Couriers

Depending on the order and delivery location, we may use one of the following delivery services:

• Royal Mail

• Yodel

• EVRi

• Relay Tech

The courier is selected by Britianly based on the order and delivery requirements. Customers cannot currently select a specific courier at checkout.

6. Tracking Information

Tracking information is provided for dispatched orders.

Once your order has been dispatched, tracking details will be sent automatically to the email address provided when placing the order.

You can use the tracking information to follow the progress of your delivery.

7. Missed Deliveries

If you are not available when the courier attempts delivery, the courier may make another delivery attempt or provide instructions for arranging collection.

You may also contact the relevant courier directly using the tracking information provided to arrange a suitable delivery option or self-collection where available.

8. Delayed Deliveries

Our normal delivery timeframe is 5–8 days after dispatch.

If your order has not arrived after the expected delivery period, please contact us at:

support@britianly.com

Please include your order number. We will review the tracking information and, where necessary, contact or raise an investigation with the relevant courier.

9. Lost Parcels

If a parcel appears to have been lost during delivery, please contact us at support@britianly.com.

We will review the tracking information and investigate the matter with the relevant courier.

Where an order is confirmed to have been lost in transit, we will work with you to provide an appropriate resolution, which may include a replacement or refund where applicable.

10. Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an incorrect or incomplete address is provided and this results in a failed delivery, returned parcel or additional delivery costs, the customer may be responsible for those additional costs.

If you realise that you have entered an incorrect address, please contact us as soon as possible at support@britianly.com.

11. PO Boxes

We currently do not accept orders for delivery to PO Box addresses.

Please provide a valid physical delivery address when placing your order.

12. Delivery Confirmation

Once tracking information confirms that an order has been delivered to the address provided at checkout, the order will be considered delivered.

If you believe an order has been incorrectly marked as delivered or you have not received it, please contact us at support@britianly.com so that we can investigate the matter with the courier.

13. Contact Us

If you have any questions about your delivery, please contact:

Britianly
Operated by E Genics Ltd
Company No. 14244931
Email: support@britianly.com
Website: britianly.com